Information We Collect

Personal Information

When you engage with our services or reach out through our website, we collect information that helps us understand your needs and deliver appropriate venture building support. This includes:

• Name and contact details (email address, phone number)
• Business information (company name, role, industry sector)
• Communication preferences and consultation history
• Financial information relevant to funding discussions (when applicable)
• Technical information about how you access our website

Automatically Collected Data

Our website collects certain technical information automatically to improve user experience and understand how visitors interact with our content. This includes IP addresses, browser types, device information, and pages visited. We use this data to optimize our site performance and identify potential security issues.

How We Use Your Information

We process your personal data for specific purposes that align with our business operations and your expectations when engaging with monelythara. Your information helps us provide tailored venture building services and maintain meaningful professional relationships.

We don't sell your personal information to third parties. Period. Your data stays within our organization unless we need to share it with trusted service providers who help us operate our business, and even then, we ensure they follow strict confidentiality agreements.

Data Storage and Security

Your information is stored on secure servers located in Australia. We implement industry-standard security measures including encryption, access controls, and regular security audits. Our team receives ongoing training about data protection practices.

Retention Periods

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. Client data related to active projects is retained for the duration of our engagement plus seven years for financial record-keeping purposes. Marketing communications data is kept until you unsubscribe or request deletion.

Sharing Your Information

monelythara works with select third-party service providers to deliver our venture building services effectively. These partners have access to your information only to perform specific tasks on our behalf:

• Cloud hosting providers for website and data infrastructure
• Email service platforms for business communications
• Professional advisors (lawyers, accountants) when required for client projects
• Payment processors for handling financial transactions
• Analytics tools to understand website usage patterns

All third parties are bound by confidentiality obligations and process data according to our instructions. We don't share your information with marketing companies or data brokers.

Your Rights and Choices

Australian privacy law gives you several rights regarding your personal information. You can exercise these rights by contacting us directly:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Restriction: Limit how we use your information in certain circumstances
• Objection: Object to processing based on legitimate interests
• Data Portability: Receive your data in a structured, commonly used format

We'll respond to your requests within 30 days. If we can't fulfill a request due to legal obligations or other valid reasons, we'll explain why.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. Essential cookies are necessary for basic site functionality, while analytics cookies help us understand how visitors use our site. You can control cookie preferences through your browser settings, though disabling certain cookies may limit site functionality.

We use Google Analytics to analyze website traffic patterns. This involves collecting anonymized data about page views, session duration, and user navigation. You can opt out of Google Analytics tracking using browser extensions or Google's opt-out tools.

International Data Transfers

While we primarily store data within Australia, some service providers may process information on servers located overseas. When international transfers occur, we ensure appropriate safeguards are in place through standard contractual clauses or other approved transfer mechanisms.

Children's Privacy

Our services are designed for business professionals and organizations. We don't knowingly collect personal information from individuals under 18. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant updates will be communicated through email to active clients or prominently displayed on our website. The "Last Updated" date at the top of this page shows when the most recent changes were made.

Complaints and Concerns

If you believe we've mishandled your personal information or violated privacy principles, please contact us first so we can address your concerns. We take complaints seriously and investigate all issues thoroughly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Visit their website at oaic.gov.au for more information about the complaint process.